Join Date: Aug 2016
Location: West Coast Central Scotland
Your OK on the subject, as this is just idle chat.
There is always problems changing power provider in the UK, and although they say it is a very smooth transition nowadays, it never is, and sometimes you end up losing out, and you always end up with a month where you are paying both providers (your old one and your new one) and have to claw back the difference from the old provider.
I found my old provider deliberately closed my account instantly and I could no longer access it on-line, so took me ages to get back the £120 they owned me that I thought was in credit. Eventually three months later after many phone calls, I got a check for £25 and not £120 as they said for some reason I owned them more for gas, grrrh!. and I had no way to dis-agree as they cut access to my closed account, and had to accept their word for it. So I got done as usual, and puts off doing anymore changing provider for a while. I think most of us get done changing provider, and is never smooth.
OK, your situation...
Not sure why they want a photo of your meter, unless they want to know its night storage type (old term..white meter)
Just supply them with the make and type of the meter and any photo you managed to take, or even a picture of one off the internet. Its the type they want to know , not the readings (display), as they will be different by now,
I would insist they got the figures backwards ie, night storage figures and day time figures swapped over, and you are now landed with extra payment, At the end of the day you might lose out, like I did, but good luck.
I would move away from your new provider, if there is still hassle, and go for another power provider.
By law if a power company goes into liquidation another provider is allocated, and takes it over, but under their cost terms, so could be dearer or cheaper. You can then decide to move to another provider if you wish.
PS...i moved to Octopus to get away from the big 5 power companies due to this years 7% increase by them.
I moved away from Scottish Power PLC due to the big increase. Bulb is also a better cheaper provider as well, according to my Sister.
Last edited by colinJYD; 14-07-19 at 12:58 AM.