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Hi and welcome :D

If you are pressing the button and you can hear the solinoid making a noise, then there is either a fault with the solinoid not electrically pulling right or the mechanism has seized up and not releasing tailgate lock, so needs lubrication. Either way its take it back to the dealer time.

If this is an older car and you have no warranty, then you will have to somehow remove or bend the inside door card of the tailgate while shut, with a lot of difficulty trying not to damage it, and then view and manually release the mechanism to get the door open, and see what wrong with it.
 
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