Hello all!
My Ecosport Titanium x is 3 weeks out of warranty and it has only done 15,000, so in great condition for age. Last week, 3 weeks after warranty expired my dog was trapped in boot after a journey, I can hear the catch clicking when I press it but unable to get it to open!
IMHO as this is the only way I can open my boot I would expect it to last the lifetime of the vehicle, bad design not having an alternative way of opening.
I have managed to book a diagnostic check in a week, but was told I will be charged for this any any parts/labour......I feel a complaint letter to dealer coming on........any comments?
Statutory rights under the Consumer Rights Act 2015. The Act states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. (For a used car, “satisfactory quality” takes into account the car’s age and mileage.)
My Ecosport Titanium x is 3 weeks out of warranty and it has only done 15,000, so in great condition for age. Last week, 3 weeks after warranty expired my dog was trapped in boot after a journey, I can hear the catch clicking when I press it but unable to get it to open!
IMHO as this is the only way I can open my boot I would expect it to last the lifetime of the vehicle, bad design not having an alternative way of opening.
I have managed to book a diagnostic check in a week, but was told I will be charged for this any any parts/labour......I feel a complaint letter to dealer coming on........any comments?
Statutory rights under the Consumer Rights Act 2015. The Act states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. (For a used car, “satisfactory quality” takes into account the car’s age and mileage.)