After sales is rubbish, but not just Fords, its just the way it is with most car dealerships, once they have your cash.
I tried to get a 'radio code' for my Wife's smart Fortwo, as previous owner had lost it.
It is needed in case of battery disconnection, you would lose the radio operation without the code.
I went to my local mecedes/smart dealer and after a half hour waiting , I got to ask my question, and they charged me £20 just to look up the records on a computer to get the four digit code for our cars registration, as they said it was time consuming, it took 15 minutes of their time
This puts owners off dealing with these money grabbing dealerships, but they had me, as I needed that radio code.