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Now this is completely off the grid but I am wondering if any Members have experience of dealing with the Ombudsman and Utilita.
Last year as we are encouraged to do I changed electricity supplier to Our Power, I did not go for the cheapest. This February I received an Email from OfGem to say Our Power had gone into liquidation and we were transferred to Utilita who were to collect any outstanding Our Power amounts.
We live in a Bungalow with electric heating and so we have two tariffs. Somehow Our Power had transposed our night usage to the day rate of charges and day usage to night charges. We use about 60/40 ie 60% off peak and 40% normal. At the moment I am faced with a difference between what I actually owe and what they say I do of some £140.
Enter the Ombudsman, who I thought was impartial. July 12 was the due date for a decision. Only to find that Utilita have been given more time to access the figures. I received the meter readings in question from Utilita on the 14th June AFTER the closing date for submissions. Utilita have refused to answer any correspondence. Phone calls were either blocked or not answered. I have supplied the Ombudsman with previous companies and present companies meter readings which ALL support my submission that the readings have been transposed. Utilita who have ignored everything and the Ombudsman also appears to have ignored all. I sent the meter readings supplied by Utilita to the Ombudsman AFTER the closure date as soon as I received them from Utilita. Asking that they might be considered although after the closure date. Yesterday, the Ombudsman required a 'photograph' of the meter. Although we tried it is impossible as it is digital and you have the literally get down on ones knees to read it as the slot covers the top of the reading. So Guys any thoughts?
According to the CAB Utilta should not have sent me final letters when the matter is being investigated, seemingly my bringing this to the notice of the Ombudsman has fallen on stoney ground.
I apologise to the Administrator if I am too far off the spirit of the Forum but it will make a change.
Thanks
Last year as we are encouraged to do I changed electricity supplier to Our Power, I did not go for the cheapest. This February I received an Email from OfGem to say Our Power had gone into liquidation and we were transferred to Utilita who were to collect any outstanding Our Power amounts.
We live in a Bungalow with electric heating and so we have two tariffs. Somehow Our Power had transposed our night usage to the day rate of charges and day usage to night charges. We use about 60/40 ie 60% off peak and 40% normal. At the moment I am faced with a difference between what I actually owe and what they say I do of some £140.
Enter the Ombudsman, who I thought was impartial. July 12 was the due date for a decision. Only to find that Utilita have been given more time to access the figures. I received the meter readings in question from Utilita on the 14th June AFTER the closing date for submissions. Utilita have refused to answer any correspondence. Phone calls were either blocked or not answered. I have supplied the Ombudsman with previous companies and present companies meter readings which ALL support my submission that the readings have been transposed. Utilita who have ignored everything and the Ombudsman also appears to have ignored all. I sent the meter readings supplied by Utilita to the Ombudsman AFTER the closure date as soon as I received them from Utilita. Asking that they might be considered although after the closure date. Yesterday, the Ombudsman required a 'photograph' of the meter. Although we tried it is impossible as it is digital and you have the literally get down on ones knees to read it as the slot covers the top of the reading. So Guys any thoughts?
I apologise to the Administrator if I am too far off the spirit of the Forum but it will make a change.
Thanks