Ford Ecosport Forum banner

1 - 5 of 5 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
I know that my issues are nowhere near as serious as any brake problems but never the less my EcoSport, an Eco Boost Petrol Titanium model, has been beset by issues from the outset despite having done very few miles (less than 6000) to date.

It was purchased new from a main Ford Dealership in September 2014 and since then it has had two product recalls for software issues and after the first winter the Alloy wheels developed spider like corrosion on all the alloy wheels and under the lacquered finish. After months of haggling they were eventually replaced under warrantee.

I use an Independent Garage for servicing and when I collected it after the last service they pointed out that the tyres were "cracking" between the tread pattern - not good for such a low mileage vehicle.

I had already spotted that the wiper arms, not blades, were rusting at the joints and the rear door stop had rust appearing from the fixing which may be the bolt or the bodywork.
The faults have been reported to Ford UK and the car has now been inspected by one of their main dealers whilst dealing with the latest recall notice.

Ford have denied any responsibility for the tyre defects stating I must take it up with the tyre manufacturers – as if I had changed the tyres or specified them even though they are as fitted from new.

The rusting wiper arms have been referred to the Warrantee Dept even though the dealer felt they should be replaced FOC, and the rusting buffer “fixing” was going to be to costly to evaluate.

How about this for customer care and service?

Has anyone else had similar issues or any suggestions?
 

·
Registered
Joined
·
84 Posts
Hi Chalky.
We got our ES in January 2016 so just had it over a year, not found any real issues after 7000 miles did noticed rust starting to appear on the wipper arms and mentioned it at the service think the dealer just cleaned them up with WD40 also pointed out that the chrome is coming off the front Ford badge but they couldn't see it. To be honest not that bothered by either if the wipers look tatty before we sell it I'll just give them a paint.
Other than that can't fault the car.
 

·
Registered
Joined
·
41 Posts
The wheels are bad, I notice they are just in plain silver on some new ES's i've seen.
Cracking in tyre tread can happen on any car. I don't do loads of miles and have suffered this on a few cars.
Rusty wiper arms can be quite common too, do you use washing up liquid in washer bottle? The salt for any grease can promote rust.
Bad customer service is so annoying, you are a customer, they should look round car a give honest reasons to all of your concerns.
Bet they still find time to send emails telling you about latest deals.
Good luck getting it sorted ?
 

·
Registered
Joined
·
822 Posts
My car is too new to see any alloy problems yet, though I did have your problem on a Suzuki Vitara jeep new years ago, where the alloys looked terrible after 18 months, and Suzuki refused to replace them. I had to get each powder coated at my expense to solve the problem, at a cost of £40/alloy and that was in the 90's.

As for Ford windscreen wiper blades and arms rusting red and corroding white, this is par for the course with Ford, it has always been.

I do not know why, maybe just its a cheap spec paint finish. I now expect mine to corrode in the near future. But I expected Ford to have solved this over the years, but it seems they have not on the Ecosport, not sure about their other car models, but bet they have the same problem.

I have owned a Cortina, a Capri, an Escort and a Focus over the years and had to end up cleaning the red rust and white corrosion off and paint with either hammertite black paint for a robust finish or Satin black paint which is a far nicer finish, this was always part of the Ford experience :D

You would have though Ford by now would have went for a better spec finish on these parts, as they are very visual on a car.
 

·
Registered
Joined
·
179 Posts
Cracking tyres - what brand are they? The trouble is although your car only has 6000 miles on it is coming up 3 years old and tyres can deteriorate due to age. Not suggesting this is acceptable mind just that I feel Ford will be unlikely to change those within warranty for you.
 
1 - 5 of 5 Posts
Top